Shipping & Delivery Policy

Jiv Jago Studio

Effective date: 14 July 2026

1. General Shipping Information

At Jiv Jago Studio, we carefully prepare each Yoga Rope System by hand before shipment.

Because our products are manually assembled and prepared individually, processing times may vary depending on order volume and product availability.

We prioritize quality, safety and proper preparation over speed.

2. Worldwide Shipping

We currently offer worldwide shipping.

Orders can be delivered to customers in:

• Germany;

• European Union countries;

• international destinations worldwide.

Shipping availability may depend on destination country, local regulations, customs requirements and carrier availability.

3. Order Processing Time

After receiving your order and successful payment, your product enters the preparation process.

Because each Yoga Rope System is manually assembled, checked and prepared by our team, orders generally require additional processing time before shipment.

Estimated preparation time:

[Insert preparation time, for example: 3–7 business days]

During periods of high demand, launches or special promotions, processing times may be longer.

We appreciate your understanding that each product is prepared with care and attention.

4. Shipping Partners

To provide reliable worldwide delivery, we use professional shipping solutions through:

Sendcloud

Sendcloud helps us manage shipping processes and connect with different international carriers.

Depending on the destination, delivery may be handled by selected carriers including:

• DHL;

• UPS;

• DPD;

• Hermes;

• other available shipping partners.

The selected carrier may vary depending on the delivery country and available services.

5. Shipping Costs

We offer shipping worldwide.

Shipping costs are:

Germany
Free shipping.

Outside Germany
A flat shipping fee of €6 applies to international orders.

The applicable shipping costs will always be displayed during the checkout process before completing your purchase.

6. Tracking Information

Once your order has been shipped, you will receive shipping confirmation and tracking information by email where available.

Tracking availability depends on the selected carrier and destination country.

7. Delivery Times

Delivery times depend on:

• destination country;

• selected carrier;

• customs procedures;

• public holidays;

• circumstances outside our reasonable control.

Estimated delivery times:

Germany:
[Insert estimated timeframe]

European Union:
[Insert estimated timeframe]

International destinations:
[Insert estimated timeframe]

These delivery times are estimates and are not guaranteed delivery deadlines.

8. International Orders and Customs

For international shipments outside the European Union, additional charges may apply, including:

• customs duties;

• import taxes;

• local government fees;

• customs processing charges.

These costs are the responsibility of the customer.

Jiv Jago Studio has no control over customs procedures or additional charges imposed by local authorities.

9. Delivery Problems and Delays

While we work with reliable shipping partners, delays may occasionally occur due to:

• carrier delays;

• customs processing;

• incorrect delivery information;

• weather conditions;

• technical issues;

• circumstances beyond our control.

If your order is significantly delayed, please contact us and we will assist you in checking the shipment status.

10. Incorrect Delivery Information

Customers are responsible for providing accurate shipping information during checkout.

If an order cannot be delivered due to incorrect or incomplete information provided by the customer, additional shipping costs may apply.

11. Damaged or Lost Shipments

Please inspect your package upon delivery.

If your order arrives damaged:

• take photographs of the packaging and product;

• contact us as soon as possible;

• provide your order information and relevant details.

We will work with the shipping provider to resolve the issue.

If a shipment appears lost, please contact us so we can investigate the delivery status.

12. Contact Information

For questions regarding shipping and delivery:

Jiv Jago Studio
operated by:

Cliemas & Umaña Yogaschule GbR

Ludwigstrasse 21
67459 Böhl-Iggelheim
Germany

Email:

info@jivjagostudio.com

Website:

https://jivjagostudio.com