Privacy Policy

Jiv Jago Studio

Effective date: 14 July 2026

1. Controller Responsible for Data Processing

The website:

https://jivjagostudio.com

is operated by:

Cliemas & Umaña Yogaschule GbR
trading as Jiv Jago Studio

Ludwigstrasse 21
67459 Böhl-Iggelheim
Germany

Email:

info@jivjagostudio.com

The responsible entity within the meaning of the General Data Protection Regulation (GDPR) is the above-mentioned company.

We take the protection of your personal data seriously and process your information confidentially and in accordance with applicable data protection laws, including the GDPR.

2. Personal Data We Collect

When you use our website, purchase products, access digital content, or contact us, we may process personal data.

The information collected may include:

• first and last name;

• billing address;

• shipping address;

• email address;

• telephone number;

• country and city;

• payment-related information;

• order information;

• account information;

• communication history;

• preferences and interactions with our website.

We collect personal data when you:

• purchase physical products;

• purchase digital courses;

• create an account;

• contact us;

• subscribe to newsletters;

• participate in workshops, programs or promotions.

3. Automatically Collected Data

When you visit our website, certain technical information may automatically be collected.

This may include:

• IP address;

• browser type;

• device information;

• operating system;

• language settings;

• date and time of access;

• pages visited;

• referring website;

• cookies and similar technologies.

This information is used to:

• ensure website functionality;

• maintain website security;

• detect misuse or fraudulent activity;

• improve user experience;

• analyze website performance.

4. Hosting and Website Provider

Our website is hosted through:

Hostinger

The hosting provider may process technical data necessary for operating and securing the website.

This may include:

• IP addresses;

• server logs;

• technical connection information.

Processing is carried out for the purpose of providing a secure and functional website.

5. Processing of Orders and Payments

When you purchase products or services from Jiv Jago Studio, we process personal data necessary to complete your order.

This includes:

• customer information;

• order details;

• payment information;

• delivery information;

• communication regarding your purchase.

Payment processing is carried out through external payment providers, including:

• Stripe;

• PayPal;

• other selected payment providers.

Payment details are transmitted directly to the respective payment provider.

We do not store complete payment card information.

6. Digital Products and Online Courses

When purchasing digital products, including online courses and video-based programs, we may process:

• name;

• email address;

• account information;

• purchase history;

• access information.

This information is required to provide access to purchased digital content and manage customer accounts.

Access information is personal and must not be shared with other individuals.

7. Shipping and Delivery

For physical products, including Yoga Rope Systems, we process personal data required for delivery.

This information may be shared with:

• shipping providers;

• logistics platforms;

• delivery partners.

Possible service providers include:

• Sendcloud;

• DHL;

• UPS;

• DPD;

• Hermes;

• other selected carriers.

Information shared may include:

• name;

• shipping address;

• email address;

• telephone number;

• order information.

The information is used only for order fulfillment, delivery tracking and customer support.

8. Accounting and Legal Obligations

For accounting and legal purposes, customer information may be processed and stored using accounting software, including:

Lexoffice

Data may include:

• invoices;

• customer information;

• transaction details;

• payment records.

This processing is required to fulfill legal accounting and tax obligations.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality, analyze usage and provide a better experience.

Cookies may be used for:

• website operation;

• security;

• analytics;

• marketing;

• embedded content.

Depending on your consent settings, cookies may be placed by third-party providers.

You may manage cookie preferences through available cookie settings on our website.

10. Embedded Videos and External Services

Our website may include embedded content from third-party platforms, including:

YouTube

Embedded videos may transmit technical information such as:

• IP address;

• browser information;

• device information;

• interaction data.

The processing of this information is subject to the privacy policies of the respective third-party providers.

11. Analytics and Marketing Tools

With appropriate consent, we may use analytics and marketing tools to understand website usage and improve our services.

These services may include:

• Google Analytics;

• Meta services;

• social media integrations;

• newsletter providers;

• advertising tools.

These tools may process information regarding:

• website visits;

• user interactions;

• device information;

• marketing preferences.

12. Newsletter and Marketing Communication

If you subscribe to our newsletter, we process your:

• name (if provided);

• email address;

• subscription preferences.

Newsletter communication may include:

• educational content;

• product updates;

• offers;

• studio information.

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

13. Legal Basis for Processing

We process personal data based on the following legal grounds:

Contract performance (Article 6(1)(b) GDPR)
for processing orders, payments and providing services.

Legal obligations (Article 6(1)(c) GDPR)
for accounting, taxation and legal requirements.

Consent (Article 6(1)(a) GDPR)
for newsletters, optional cookies and marketing activities.

Legitimate interests (Article 6(1)(f) GDPR)
for website security, improvement and business administration.

14. Your Rights Under GDPR

You have the right to:

• access your personal data;

• request correction of inaccurate information;

• request deletion of your data;

• restrict processing;

• object to processing;

• receive your data in a portable format;

• withdraw previously given consent.

To exercise your rights, contact:

info@jivjagostudio.com

You also have the right to lodge a complaint with the competent data protection authority.

15. Data Retention

Personal data is stored only as long as necessary for the purposes described in this Privacy Policy.

Certain information must be retained due to legal requirements, including accounting and tax obligations.

After these periods expire, data is deleted or anonymised where possible.

16. Data Security

We use appropriate technical and organisational measures to protect personal data against:

• unauthorised access;

• loss;

• misuse;

• disclosure;

• alteration.

However, no internet transmission method can guarantee absolute security.

17. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of any external services you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy when necessary due to:

• changes in our services;

• technical changes;

• legal requirements.

The updated version will always be published on this website.

19. Contact Information

For questions regarding this Privacy Policy or your personal data:

Jiv Jago Studio
operated by:

Cliemas & Umaña Yogaschule GbR

Ludwigstrasse 21
67459 Böhl-Iggelheim
Germany

Email:

info@jivjagostudio.com