Return Policy

We want you to feel confident and supported when purchasing from Jiv Jago.

If you have any questions regarding installation, setup, shipping or product suitability, please contact us before purchasing. We are happy to help guide you.

European Union Customers

Customers located within the European Union have the statutory right to withdraw from their purchase within 14 days of receiving the goods, in accordance with applicable EU consumer protection laws.

To exercise your right of withdrawal, please contact us with a clear written request including:

• your full name,

• order number,

• date of purchase,

• reason for return (optional).

International Customers

Customers outside the European Union may also contact us regarding return requests. While local consumer laws may differ by country, we will do our best to assist fairly and reasonably depending on the situation and shipping destination.

Return Conditions

Returned products must:

• be returned in suitable condition,

• include all original components where possible,

• not show excessive damage caused by misuse, improper installation or negligent handling.

The customer is responsible for safe repackaging of returned items.

Unless otherwise required by applicable law, customers are responsible for return shipping costs.

Original shipping costs are non-refundable unless the return is due to an incorrect or defective item.

Damaged or Incorrect Orders

Customers should inspect all products upon arrival.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include:

• your order number,

• photographs of the packaging,

• photographs of the damaged product where applicable.

We will review each situation individually and work toward a fair solution.

Refund Processing

Refunds are processed after returned products have been received and inspected.

Approved refunds will be issued through the original payment method whenever possible.

Processing times may vary depending on payment provider and banking systems.

Digital Content and Video Access

Some products may include access to digital educational content, video courses or downloadable materials.

Digital content is intended for personal, non-commercial use only and may not be copied, redistributed, shared or resold.

Access to digital content may be revoked upon completion of a physical product return where applicable.

Installation Responsibility and Safety

Customers are fully responsible for ensuring that products are installed safely and appropriately on suitable load-bearing structures or professionally approved mounting systems.

Jiv Jago is not responsible for damages or injuries caused by:

• improper installation,

• unsuitable mounting surfaces,

• misuse,

• modifications,

• use outside intended practice purposes,

• dynamic loading or swinging movements.

Users should regularly inspect ropes, knots and mounting systems before use.

If any signs of excessive wear or damage appear, discontinue use immediately.

Contact

For all return requests or customer support inquiries, please contact us using the contact information provided on this website.